Privacy Policy

1. Introduction

Welcome to Exceed Expectations Tours & Safaris (“we”, “our”, “us”). We are a locally owned tour operator based in Tanzania, specializing in safaris, Mount Kilimanjaro treks, Zanzibar holidays, and cultural day trips. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at exceedexpectationstours.com or contact us to book a trip.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit personal information to us.

2. Information We Collect

We only collect the information we need to respond to your inquiry, plan your trip, and provide our services. This may include:

Information you give us directly

• Full name
• Email address
• Phone or WhatsApp number
• Country of residence and nationality
• Travel dates, group size, and trip preferences
• Passport details (only when required for park permits or bookings)
• Any other information you choose to share with us through our contact form, email, or WhatsApp

Information collected automatically

• IP address and approximate location
• Browser type and device information
• Pages visited and time spent on the site
• Referring website or search terms

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes
• Plan, book, and operate your safari, trek, or tour
• Send booking confirmations, invoices, and trip documentation
• Arrange park permits, accommodations, and transport on your behalf
• Provide customer support before, during, and after your trip
• Send occasional updates, offers, or travel inspiration (only if you opt in)
• Improve our website and services
• Comply with legal and safety requirements

We will never sell your personal information to third parties.

4. Sharing Your Information

To operate your trip, we may share limited information with trusted partners, such as:

• Hotels, lodges, and camps where you will stay
• Kilimanjaro National Park and Tanzania National Parks (for permits)
• Local transport providers and internal flights
• Payment processors (for secure transactions)
• Travel insurance providers, if required

These partners only receive the information needed to deliver their part of your trip. We do not share your information for marketing purposes.

5. WhatsApp and Direct Messaging

Many of our guests contact us through WhatsApp. Messages sent through WhatsApp are subject to WhatsApp’s own privacy policy. We store your messages only as long as needed to plan and operate your trip.

6. Cookies and Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This helps us improve the experience for future guests. You can disable cookies in your browser settings at any time — this will not affect your ability to browse our site or contact us.

7. Data Retention

We keep your personal information only as long as necessary for the purposes described in this policy, to comply with tax and legal obligations, or to resolve disputes. Booking records are typically retained for up to 5 years.

8. Your Rights

Depending on your country of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us using the details below.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16 without parental consent. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Third-Party Links

Our website may contain links to third-party websites (for example, payment processors, review platforms, or social media). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us: